Frequently Asked Questions
Products
Yes. All products sold at Omnia Online Store are purchased from Australian wholesalers, therefore, products are genuine Australian products.
Our stocks are ordered from our wholesaler on a regular basis and you can be assured that our stocks will have a long expiry.
Omnia Online will guarantee that the product has at least a 9-month expiry at time of shipping.
Please do not hesitate to contact us if you have questions about the expiry dates of a product.
Shipping
We currently deliver to Indonesia, Malaysia and Singapore.
We hope to expand to other neighbouring Asian countries in the near future.
Currently, our parcels are shipped by our cross border logistics partner – Janio Asia.
We are in the process of negotiating with a reputable courier to provide a timely and premium service.
Although we endeavour to dispatch orders from our warehouse on the same day the orders are placed, please allow up to 48 hours for your order to be dispatched.
With regards to shipment time frames with Janio Asia, it usually takes 1-2 weeks to reach major cities in Asia. However, this shipping time frame maybe extended due to the Covid-19 pandemic. We apologise in advance for this inconvenience.
Yes, taxes, duties and other import charges may be charged as per the receiving countries customs regulations.
With Janio Asia, duties and taxes are paid upfront and therefore minimizing delays at customs and affecting shipping times.
Payment
Returns
We do not have a returns policy and we ask that you choose your products carefully and be sensible with your ordering.
Some countries may have quantity restrictions imposed on the importation of vitamin supplements and health products, please enquire with your respective customs office regarding the amount of vitamins that can be imported at the one time.
Omnia Online will not be responsible for any issues that occurs at the customs of the receiving country.